POLICY

ENFORCEd

24 HOUR CANCELLATION POLICY

Your reservations are very important to the success of Thomas Slonaker Salon Studio. It is reserved especially for you, I understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 24 hours notice for cancellations.

 

Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that reservation time, and clients on the waiting list miss the opportunity to receive services. All reservations are confirmed 48 hours in advance because I know how easy it is to forget a reservation you booked months ago.  Since the services are reserved for you personally, a cancellation fee will apply.

 

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

 

- “NO SHOWS” will be charged 100% of the reserved service amount.  

 

- Reservations made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of reservation time or will result in a charge equal to 50% of the reserved service amount.

 

- Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction maybe made on your credit card to reserve the reservation time.

 

Salon Service Redo Policy

Thomas Slonaker Salon Studio stands firmly behind all of its salon services. If for any reason you are not satisfied with your service please contact me immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service including rescheduling.

 

Our Policies: Returns/Refunds

Due to the artistic nature of what I do, I cannot offer refunds on services performed. However, I will work tirelessly to ensure you are satisfied. I take what I do very seriously, and like a doctor, I prescribe products that will heal and nourish your hair as well as maintain your color.

 

Thomas Slonaker Salon Studio Proudly stands behind all it’s Professional hair cosmetics and products including KEUNE, GK KERATIN COMPLEX, and BRAZILIAN BLOWUT Should you find dissatisfaction with any of these products purchased from myself I will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.

All Sales of hair brushes, hair accessories (clips, hair bands, etc.) are final. No returns and no exchanges.

Tools (blow dryers, flat irons, etc) may be returned within 30 days of purchase, providing they are in their original packaging, for exchange only.

 

Thomas Slonaker Salon Studio policies are presented and provided in the best quality and tradition of excellent servicing for established and future clientele. Thank you for viewing and supporting the policies criteria.

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